HER App

I created an account, NEVER have had an account prior. As soon as im finished with the long *** process, I get kicked out immediately with an your account is old hold pop up.

Theres no way to get in or even delete my *** profile. Im beyond annoyed.

Hi,

My HER account was suspended by mistake. I didnt do anything wrong and Im very uncomfortable because I cannot access my profile to delete my photos.

Please reactivate my account so I can log in, delete my pictures and close my account. Email: andrewschristelle81@***.com Username : Jass

I can send the requested selfie with todays date or my ID for verification.

Thank you,

Jasmine Andrews

One day I opened the app and my account has been put on hold for no reason. They claim it's because I've broken the community guidelines, but I have not even spoken to anyone nor have I put anything bad on my profile.

Nothing. They requested I send them ID to verify and I did just that. Nothing again. I got no follow-up on that email with a picture for verification.

I tried to email them again to request a permanent deletion of my account; once again, nothing.

They keep sending me spam promo emails for Premium and other things, but that's all. Their support team seems to be non-existent.

Paying for a service to be educated on the habits of low IQ scammers along how their rings work is disrespectful! Chinese, Russian and now AI.

Fix your system! This is Russian doll of scams.

Getting scammed to find real people only to be bombarded by other scammers. I hope the community unites to get your company to do the right thing!

My account got frozen just after I paid for platinum, i already emailed a few days ago and havent heard back. I have since read the guidelines and no for a FACT I wasnt in violation of any of them.

I keep getting charged on my account, but I deleted my account, and I can't afford premium, and I'm no longer using the app. Can you help me?

It keeps charging my card. I can't download or update any apps on my iPhone because my card keeps declining this charge of $31.99.

I am locked out of my account due to a IP/VPN issue. I havent used the app for very long so Im not too worried about it except I did send them my ID and verification information and havent heard back so Im just concerned because I definitely havent heard anything and now they have all my information.

After matching with people and I go to my chat inbox it constantly buffers and I then can't access my messages.

The only way I can do this is by clicking on my drop down box on my phone to see the message but when when attempting to go into my inbox it's buffering.

So frustrating when in the middle of chatting and can't get through to a person in her support so the bot doesn't recognise what question I'm asking and I'm getting nowhere.

I think its not fair Im paying and people keep telling me once your verified we can talk! I want added time,

so i had started going out with a trans man whos more masculan than me, but quickly realized that he had violent tendencies and had violent words. I had to dip with no contact for my own safety.

he keeps on texting me harrassing messages liek " you act like a girl" and "your a girl not a boy" on HER and Instagram platforms. he blocked my HER account so I only got one screenshot of evidence from that app.

I canceled a long time ago and you are still trying to charge me. Stop!!! I do not want this app I d9 not want to pay for it.

This app charged my card $30 this morning. I don't even use that app like that.

I honestly don't even know how you all obtained my credit card information. I am extremely upset and need to talk to a live person to get the matter resolved.

I have been reaching out for weeks with no real response, just a template email saying I broke the guidelines, which is not true. I would like to speak to a person and have an actual human review my account.